CANCELLATION AND REFUND POLICY

1.1. Cancellation by Customer:

You may cancel a Booking by accessing your Account and following the cancellation policy of the relevant Merchant and/or the cancellation process specified therein.
Each Service offered by a Merchant may have its own cancellation terms, including deadlines, refund eligibility, and cancellation fees, which shall be clearly indicated on the Booking page or communicated to you prior to confirmation.
Cancellations made after the specified cut-off time or in violation of the Merchant's stated policy may result in partial refunds or no refund, as applicable.
Some Services, including discounted or promotional offerings, may be marked as "non-refundable" at the time of Booking and shall not be eligible for cancellation or refund under any circumstances.

1.2. Refund Eligibility and Deductions:

Refunds for cancelled Bookings will be processed in accordance with the terms of the cancellation policy of the relevant Merchant and/or Highway delite’s Cancellation and Refund Policy.
Refunds may be full or partial, depending on the time of cancellation, the type of Service, and subject to cancellation charges, processing fees, or penalties, if any.
Refunds shall exclude any convenience fees, payment gateway charges, applicable taxes (if non-refundable), and other non-recoverable charges, unless otherwise stated in the Merchant’s policy.
Where applicable, refunds may also be subject to deductions for perishable or limited-slot Services, or where third-party costs (such as entry tickets or permits) have already been incurred.

1.3. Refund Processing and Timelines:

Approved refunds shall be processed using the same payment method used for the original transaction.
Depending on the payment method and banking channels involved, it may take up to 7–14 Business Days (or longer in exceptional cases) for the refunded amount to reflect in your account.
Highway delite shall not be responsible for any delays caused by payment processors, banks, or third-party intermediaries.
You will receive an email or SMS confirmation once your refund has been processed. It is your responsibility to verify receipt and follow up with your bank if required.

1.4. Modifications and Rescheduling Requests:

Any request for change in Booking details (including date, time, number of participants, or type of Service) must be made through the Platform or support channels well in advance and shall be subject to:
1. the specific Merchant’s modification policy;
2. availability of alternate slots; and
3. payment of any additional charges applicable to the modified Booking.
Highway delite does not guarantee that modifications will be accepted and shall not be liable for any refusal by the Merchant.

1.5. No-Show by Customer:

If you fail to appear at the time and place specified in your Booking, or are otherwise unable to avail of the Service without prior notice and cancellation, you shall be treated as a No-Show.
In such cases, you shall not be entitled to any refund, rescheduling, or compensation unless the Merchant has specifically agreed otherwise or unless otherwise stated in the Cancellation and Refund Policy.
Multiple No-Shows may result in suspension or termination of your Account, at the sole discretion of Highway delite.

1.6. Cancellation or Modification by Merchant:

In rare instances, a Merchant may cancel or modify a Booking due to unforeseen circumstances, including overbooking, operational issues, or weather-related disruptions.
In such cases, Highway delite will make reasonable efforts to notify you at the earliest and will facilitate one of the following, at your option:
1. a full refund of the Booking amount; or
2. rescheduling of the Service to another mutually acceptable time/date; or
3. exchange with a comparable Service (subject to availability and your acceptance).
Highway delite shall not be liable for any expenses, loss of opportunity, or inconvenience arising from such cancellation or modification.

CANCELLATION AND REFUND POLICY

1.1. Cancellation by Customer:

You may cancel a Booking by accessing your Account and following the cancellation policy of the relevant Merchant and/or the cancellation process specified therein.

Each Service offered by a Merchant may have its own cancellation terms, including deadlines, refund eligibility, and cancellation fees, which shall be clearly indicated on the Booking page or communicated to you prior to confirmation.

Cancellations made after the specified cut-off time or in violation of the Merchant's stated policy may result in partial refunds or no refund, as applicable.

Some Services, including discounted or promotional offerings, may be marked as "non-refundable" at the time of Booking and shall not be eligible for cancellation or refund under any circumstances.

1.2. Refund Eligibility and Deductions:

Refunds for cancelled Bookings will be processed in accordance with the terms of the cancellation policy of the relevant Merchant and/or Highway delite’s Cancellation and Refund Policy.

Refunds may be full or partial, depending on the time of cancellation, the type of Service, and subject to cancellation charges, processing fees, or penalties, if any.

Refunds shall exclude any convenience fees, payment gateway charges, applicable taxes (if non-refundable), and other non-recoverable charges, unless otherwise stated in the Merchant’s policy.

Where applicable, refunds may also be subject to deductions for perishable or limited-slot Services, or where third-party costs (such as entry tickets or permits) have already been incurred.

1.3. Refund Processing and Timelines:

Approved refunds shall be processed using the same payment method used for the original transaction.

Depending on the payment method and banking channels involved, it may take up to 7–14 Business Days (or longer in exceptional cases) for the refunded amount to reflect in your account.

Highway delite shall not be responsible for any delays caused by payment processors, banks, or third-party intermediaries.

You will receive an email or SMS confirmation once your refund has been processed. It is your responsibility to verify receipt and follow up with your bank if required.

1.4. Modifications and Rescheduling Requests:

Any request for change in Booking details (including date, time, number of participants, or type of Service) must be made through the Platform or support channels well in advance and shall be subject to:

the specific Merchant’s modification policy;
availability of alternate slots; and
payment of any additional charges applicable to the modified Booking.

Highway delite does not guarantee that modifications will be accepted and shall not be liable for any refusal by the Merchant.

1.5. No-Show by Customer:

If you fail to appear at the time and place specified in your Booking, or are otherwise unable to avail of the Service without prior notice and cancellation, you shall be treated as a No-Show.

In such cases, you shall not be entitled to any refund, rescheduling, or compensation unless the Merchant has specifically agreed otherwise or unless otherwise stated in the Cancellation and Refund Policy.

Multiple No-Shows may result in suspension or termination of your Account, at the sole discretion of Highway delite.

1.6. Cancellation or Modification by Merchant:

In rare instances, a Merchant may cancel or modify a Booking due to unforeseen circumstances, including overbooking, operational issues, or weather-related disruptions.

In such cases, Highway delite will make reasonable efforts to notify you at the earliest and will facilitate one of the following, at your option:

a full refund of the Booking amount; or
rescheduling of the Service to another mutually acceptable time/date; or
exchange with a comparable Service (subject to availability and your acceptance).

Highway delite shall not be liable for any expenses, loss of opportunity, or inconvenience arising from such cancellation or modification.